INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

 
Ordering & Payment Q: Is it safe to order from your website?

Yes. Our website uses secure payment gateways and encrypted checkout to protect your information. We’ve also been selling through multiple major e-commerce platforms for several years, so this isn’t a new business—this is simply our official brand site.

 
What payment methods do you accept?

We currently accept major credit cards (Visa, Mastercard, American Express) and other secure checkout options depending on your location.

 
Shipping & Delivery

Most of our orders are fulfilled from our U.S. warehouse. This allows us to provide faster and more reliable delivery for customers in the United States.

 
How long does shipping take?

For U.S. orders, delivery usually takes 3–7 business days.
You’ll receive a tracking number once your order has been shipped.

 
Do you ship internationally?

Yes, we do ship to selected countries. Shipping times and fees may vary depending on your location.

 
Product & Quality Q: Are your products good quality?

We focus on practical, durable designs made for real tabletop players. Whether it’s our magnetic storage cases, battle mats, or DM screens, each product is tested to ensure it performs well during actual gameplay and transport.

 
Will the storage case really protect my miniatures?

Yes. Our magnetic tray system is designed to keep miniatures securely in place, reducing movement and minimizing the risk of damage during transport. Many customers use it for tournaments and travel.

 
Are the battle mats reusable?

Yes. Our mats are designed for repeated use and work with standard dry-erase or wet-erase markers, making them ideal for ongoing campaigns.

 
Can We Help?

At TTRPG, we’re more than just a store—we’re tabletop gamers ourselves. Our team is carefully selected for their deep expertise in materials, production, and a shared passion for immersive gameplay.

We specialize in premium accessories for Warhammer 40K and Dungeons & Dragons (DnD), working with trusted manufacturing partners to ensure every product meets high standards of durability, detail, and performance. Every item is selected with real gameplay in mind—so you can focus on the adventure, not the setup.

Whether you’re shopping online or exploring your options, our experienced support team is here to help you choose the right gear with confidence.

✔ Fast & reliable shipping from our U.S. warehouse
✔ 30-day hassle-free returns
✔ Responsive customer support you can rely on

You can find quick answers in our FAQ section.
If you need further assistance, feel free to contact us through our website form or message us directly on WhatsApp at + (860) 267-8299—we typically respond within 24 hours.

 
What if I receive a damaged or defective item?

If there’s any quality issue, please contact us and we’ll arrange a replacement or refund. We stand behind the products we sell.

 
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS