Refund and Returns Policy

At TTRPGTERM, we want you to shop with confidence. If something isn’t right with your order, we’re here to help.

? “30-Day Easy Returns | U.S. Shipping 3–7 Days | Quality Guarantee”

? Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

  • Be unused and in original condition
  • Include original packaging
  • Be returned with proof of purchase (order number or receipt)

Please contact our support team before sending any item back so we can guide you through the process.

? Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

  • Order number
  • Description of the issue
  • Photos or videos of the product

We will arrange a replacement or full refund at no extra cost.

? Shipping Note (U.S. Warehouse)

Most orders are fulfilled from our U.S. local warehouse, ensuring faster processing and more reliable delivery within the United States.

This helps reduce shipping time and ensures your items arrive safely and quickly.

? Refunds

Once your return is received and inspected, we will notify you of the approval status.

  • Approved refunds will be issued to your original payment method
  • Processing time is typically 3–7 business days, depending on your payment provider

? Exchanges

If you need a different item or received the wrong product, we’ll be happy to arrange an exchange. Please contact our support team for assistance.

? Non-Returnable Items

Some items may not be eligible for return, including:

  • Used or damaged items not caused by shipping issues
  • Items returned without prior authorization
  • Clearance or final-sale items (if applicable)

? Return Shipping

  • If the issue is due to our error (damaged, defective, or wrong item), we will cover return shipping costs
  • For other return reasons, return shipping may be the responsibility of the customer

❌ Order Cancellation

Orders can only be canceled if they have not yet been shipped.
Please contact us as soon as possible if you need to make changes.

? Contact Us

If you have any questions about returns or refunds, feel free to reach out:

Email: [email protected]
Website: https://ttrpgterms.com/